koktk FAQ Center

Yes, withdrawals at koktk are available seven days a week, twenty-four hours a day. Even if you request at 3 AM, the money will typically reach your bKash, Nagad, or Rocket wallet within 10 to 45 minutes. Bank transfers may take a little longer on public holidays or bank closure days.

Yes. For security reasons, koktk only sends money to a mobile wallet or bank account whose registered name exactly matches the name on your koktk account. Withdrawals to accounts registered under a third party's name are not accepted. That is why it is important to provide the correct name at registration.

A "Pending" status means your request is being processed. This usually completes within a few minutes. However, if account verification is incomplete or the wagering requirement on a deposit has not been met, the request may be held automatically. Contact live chat — the support team will quickly let you know the reason.

You must meet the specified wagering requirement before withdrawing winnings from a bonus. For the welcome bonus, you need to wager 10 times the bonus amount — for example, if you receive a ৳2,000 bonus, you can withdraw your winnings after completing ৳20,000 in bets. The minimum withdrawal amount is ৳1,000.

The minimum withdrawal amount at koktk is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. If your balance is above this amount, you can withdraw at any time.

After opening an account at koktk for the first time, a 200% welcome bonus is automatically added to your first deposit, up to a maximum of ৳10,000. No separate code is needed — just deposit a minimum of ৳300 and the bonus will be credited to your account.

Wagering is calculated only on the bonus amount, not on the actual deposited money. Example: if you deposit ৳1,000 you receive a ৳2,000 bonus, giving a total balance of ৳3,000. The wagering requirement is then ৳2,000 × 10 = ৳20,000 in bets. Once that amount is wagered, the winnings from the bonus become withdrawable.

No, the welcome bonus is available to each player only once — on the first deposit only. If the same person attempts to claim the bonus by opening multiple accounts, koktk reserves the right to close all such accounts. Each user may hold only one account.

Yes, every bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus may be cancelled automatically. Specific details about bonus expiry can be found on the terms and conditions page and in the notification displayed when the bonus is credited.

With a 200% bonus, a ৳12,000 deposit would calculate to ৳24,000 in bonus, but since the maximum cap is ৳10,000, you will receive a ৳10,000 bonus. Your total balance will then be ৳22,000. Depositing more than this will not increase the bonus beyond ৳10,000.

koktk may request account verification before your first significant withdrawal or at any time as part of a security review. Having the required documents ready in advance will help make the withdrawal process faster.

Verification is done primarily to ensure the security of your account and to prevent fraud. It confirms that the right person is operating the account and that no one else can withdraw money in your name. This is an industry-standard practice.

If the names do not match, the withdrawal will be blocked and verification will fail. The name on your koktk account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If there is any discrepancy, inform the support team.

If verification is rejected, the support team will usually let you know the reason. The most common cause is a blurry or incomplete document. Resubmit a clear and legible image. If the issue is not resolved, contact live chat or email [email protected] — the support team will assist you in Bengali.

Typically, a clear photo of your National ID (NID) or passport and proof of the payment method used are required. Additional documents may be needed in specific cases. Contact support for more details on how to submit documents.

koktk's live tables offer a range of betting limits — from low-limit tables for new players to high-limit tables for experienced players. The minimum and maximum bet limits are clearly displayed on screen when a table opens, so you can decide before joining.

Teen Patti is a popular card game from South Asia — each player receives three cards and the goal is to make the best hand. Andar Bahar is simpler: the dealer reveals one card, and players bet on whether the next matching card will appear on the left (Andar) or right (Bahar) side. Both games offer a real casino experience with a live dealer.

Yes, in koktk's live Baccarat, a trained dealer deals cards in front of a real camera and the entire scene is broadcast live to your screen. You can place bets on any outcome — "Banker", "Player", or "Tie". It gives you a genuine casino experience from home.

Yes, koktk's live casino is fully mobile-friendly. You can log in through the browser on any Android or iOS smartphone and join a live table — no separate app download is needed. For the best experience, use a stable internet connection (4G or Wi-Fi).

Live dealer games use real shuffled physical cards, not a computer random number generator. The entire process is visible on a live camera, ensuring transparency of results. koktk believes in fair play and keeps connections secured through SSL encryption.