koktk's Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and related digital channels of the koktk platform. By creating an account, browsing, or using any service on koktk, you agree to the terms of this Policy.

We believe that user privacy is a fundamental right. That is why koktk maintains full transparency in how it collects, stores, and uses the personal information of all its members. The purpose of this Policy is to clearly explain what information we collect, why we collect it, and how we use and protect it.

If any changes are made to this Policy, we will publish them on our website and, where applicable, notify you directly. Continued use of our services after any changes means you have accepted the updated Policy.

koktk collects information from users for various purposes. The information collected can be categorised as follows:

2.1 Registration & Identity Information

• Full name and username
• Date of birth (required for age verification)
• Valid email address and mobile number
• Residential address and postal details
• National ID or passport number (where required for KYC verification)

2.2 Financial Transaction Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for deposits and withdrawals)
• Transaction history, amounts, and dates
• Deposit and withdrawal receipt numbers

2.3 Technical & Usage Information

• IP address and device ID
• Browser type, operating system, and version
• Site entry and exit times, pages browsed
• Gaming activity logs — bet amounts, game types, win/loss history
• Cookie and session token data

2.4 Communication Information

• Records of live chat and email support conversations
• Details of complaints, reviews, and feedback

koktk does not sell your information to any third party. The purposes for which we collect and use information are detailed below:

• Account management: To create accounts, verify logins, and provide a personalised experience.
• Financial transaction processing: To smoothly handle deposits, withdrawals, and bonus payments.
• Age & identity verification: To ensure services are provided only to verified users aged 21+.
• Security & fraud prevention: To detect unauthorised account access, financial fraud, and duplicate accounts.
• Customer support: To provide effective assistance through 24/7 live chat and email support.
• Responsible gaming: To monitor unusual gaming behaviour and take proactive steps to protect users.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Legal compliance: To maintain records necessary for complying with applicable laws and regulations.

koktk does not sell or rent your personal information to any third party. However, certain information may be shared with others in the following limited circumstances:

4.1 Service Provider Partners

Information necessary for operations may be shared with trusted partners providing payment processing (bKash, Nagad, Rocket, Upay, and bank transfer partners), technology infrastructure, and security services. These partners are required to comply with koktk's privacy standards and have no right to use any information beyond what is necessary.

4.2 Legal Requirements

We may disclose information in accordance with applicable legal obligations in response to court orders, lawful legal processes, or requests from government authorities. In such cases, we will disclose only the specific information that has been requested.

4.3 Fraud & Security Protection

In cases of serious fraud, money laundering, or threats to platform security, we reserve the right to share necessary information with relevant authorities or industry bodies.

To ensure the security of your information, koktk has implemented multiple layers of technical and procedural security measures:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by high-grade SSL encryption.
• Data encryption: Sensitive information stored on our systems — particularly financial data — is secured using industry-standard encryption algorithms.
• Access controls: Access to your account information is restricted to authorised koktk staff only, and only for legitimate reasons.
• Regular security audits: Our systems undergo regular cybersecurity audits, and any vulnerabilities identified are addressed promptly.
• Two-factor authentication (2FA): Two-factor authentication is available as an option to help secure your account.
• Monitoring systems: Automated monitoring systems operate around the clock on our platform to detect suspicious activity.

Please note that no data transmission over the internet can be guaranteed to be completely secure. We are committed to providing the highest level of protection, but we acknowledge that no method is entirely infallible.

koktk uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.

6.1 Types of Cookies

• Essential cookies: These are required to maintain login sessions and ensure the core functionality of the platform. Disabling these cookies may prevent the site from working properly.
• Analytics cookies: Collect anonymous statistics to help us understand how users interact with our site.
• Preference cookies: Remember your language, display settings, and other personal preferences.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some of our services.

We retain your personal information only for as long as it is needed to fulfil its purpose or as required by law.

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Financial transaction and identity records are retained for a specified period after account closure in accordance with legal obligations.
• Analytics data: Anonymous statistical data may be retained for a longer period as it cannot be used to identify individuals.

Once the retention period ends, data is securely deleted in a manner that prevents recovery.

koktk respects your right to control your information. Your key rights are outlined below:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may contact us to correct any inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request the deletion of your personal information, although some data may need to be retained due to legal obligations.
• Right to object: You may object to the use of your information for specific purposes.
• Right to data portability: You may request your personal information in a structured, machine-readable format.
• Right to withdraw consent: You may withdraw consent given for specific data processing at any time.

To exercise these rights or submit any data-related request, please contact our support team.

koktk strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor.

Age verification is a mandatory step in the registration process. If any account is suspected to belong to a person under the age of 21, we will immediately suspend that account and take steps to delete all associated information.

koktk reserves the right to revise this Privacy Policy from time to time. After each revision, we will update the "Last updated" date at the top of this page.

For significant changes, we may send a notification to your registered email address. Continued use of our services after any changes means you have accepted the terms of the revised Policy. We therefore recommend that you review this Policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help.

We take all privacy-related requests seriously and make every effort to respond within applicable legal timeframes. Thank you for trusting koktk.