For ages 21+

koktk's commitment to safe and responsible gaming

Entertainment should be enjoyable — not stressful. koktk always places your mental and financial wellbeing as the highest priority.

Safe Betting Commitment

Why is responsible gaming important?

Online casinos and betting platforms are a form of entertainment — but they stay safe for everyone only when we play consciously within limits. koktk believes that a healthy gaming experience depends on accurate information, transparent rules, and personal decision-making.

Many people in Bangladesh look for entertainment between daily activities — the excitement of a cricket match, the thrill of slots or table games. koktk wants that enjoyment to always remain controlled and positive. That is why we provide multiple self-help tools, limit-setting options, and 24/7 support.

Did you know?

Set a budget before betting and do not go beyond it.

Set a time limit for your entertainment.

Avoid betting when you are tired or under stress.

Do not bet under the influence of alcohol or drugs.

Do not play in the hope of recovering lost money.

If most of these points do not apply to you, you are gaming in a healthy way.

Age limit — 21+ only

You must be at least 21 years old to open an account on koktk and participate in any game or betting activity. This is not just a rule — it is part of our social responsibility.

Protecting minors from gambling is one of our highest priorities. We confirm age through the account verification process. If any account appears suspicious, we review it immediately and suspend it if necessary.

If there is a minor in your household and you have concerns, contact us via live chat or at [email protected].

For players aged 21 and above only

Age is verified at the time of account registration.
You may be asked to submit an identity document (NID / Passport).
Accounts opened with false information will be closed.
Take steps to ensure minors in your home cannot access your device.
As a guardian, keep your account secure.

Protection tools at your fingertips

koktk provides players with several effective tools to control their own experience. These are completely personal and can be used at any time.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes a short time to apply, but requests to lower it take effect immediately.

Time Limits

Decide how long you will play in each session. You will be notified when the set time is up, so you can take a conscious break.

Self-Exclusion

Remove yourself from the platform for a set period — 30 days, 6 months, or permanently. During this time your account will be completely inactive.

Cooling-Off Period

Use the cooling-off feature when you need a temporary break. Set aside time for yourself from 24 hours up to 6 weeks. During this period no bonus offers or promotional messages will be sent either.

Gaming History

View a complete history of your wins, losses, and total bets. Reviewing this regularly helps you stay aware of your own habits.

Round-the-Clock Support

If you feel gaming is getting out of control, contact us via live chat or at [email protected]. Our team is ready to help 24/7 in both Bengali and English.

Recognize the signs of problem gambling

Ask yourself the questions below. If most of your answers are "yes", it is time to seek help.

Check yourself

Are you placing more bets to try to recover money you have lost?

Are you hiding your gambling from family or friends?

Have you tried to stop playing but been unable to?

Is your work, studies, or social life being affected?

Are you betting with money meant for bills or household expenses?

Do you become irritable when you are not gambling?

Do you feel restless or anxious when you cannot play?

If two or more of these signs apply to you, please contact koktk support or seek help from a professional counsellor.

How to use the protection tools

Log in to your account

Open the "Responsible Gaming" settings

From the profile menu, select the "Responsible Gaming" option.

Set the limits or break you need

Choose whichever you need — deposit limit, session timer, cooling-off, or self-exclusion.

Confirm

Save the change. Requests to lower a limit take effect immediately; requests to increase a limit take effect after a set waiting period.

Contact support

If you have any issues, our team is available 24/7 via live chat or at [email protected].

Deposit Limit Details

The minimum deposit on koktk is ৳300. You can set a daily or weekly limit lower than this if you wish. Once a limit is lowered it takes effect immediately, and a waiting period applies for any increase.

Self-Exclusion Duration

You can choose any duration — 30 days, 3 months, 6 months, or permanent. After a permanent exclusion, you will need to contact us directly to reactivate your account, and a waiting period will apply.

Turn Off Promotional Messages

If you do not want to receive bonuses, offers, or promotional emails or notifications, opt out from the communication preferences settings. These are turned off automatically during a cooling-off period or exclusion.

Emergency Help

If you or someone in your family is in crisis because of gambling, contact us at [email protected] or via live chat. We can help you suspend your account quickly and guide you toward professional support.

Tips for healthy betting habits

Set your budget first

Before you start playing, decide how much money you can spend. This is an entertainment budget — not household money.

Set a time limit

Before each session, decide how long you will play. Set a timer on your phone and take a break when it goes off.

Play for fun

Keep an entertainment mindset rather than focusing on winning. Enjoy the experience without fixating on the outcome.

Never bet with borrowed money

Never bet with money you have borrowed or taken on credit. Take a break from playing when you are under financial pressure.

Let loved ones know

Talk openly with family or friends. Hidden habits make problems worse.

Find other entertainment

Instead of relying solely on gambling, take part in other hobbies and social activities. A balanced lifestyle supports good mental health.

Common questions about responsible gaming

Yes. Any funds in your account will remain fully secure while self-exclusion is active. No transactions will occur beyond the active limits. Once the exclusion period ends, you can withdraw through the normal process.

No. Requests to lower a limit take effect immediately, but requests to increase a limit require a set waiting period before they apply. This is an intentional safeguard to prevent impulsive decisions.

If you cannot stop playing, place more bets to try to recover lost money, prioritize gambling over family or work, or keep playing despite financial pressure — these are signs of problem gambling. In that situation, contact koktk support.

No. You must be at least 21 years old to open an account on koktk. Age is verified during registration and identity documents may be requested. Accounts opened with false information will be closed.

Our support team is available 24 hours a day, 7 days a week. Instant help is available through live chat. To reach us by email, write to [email protected]. We provide support in both Bengali and English.

No. While a cooling-off period or self-exclusion is active, koktk will not send any promotional messages, bonus offers, or marketing emails. This protection applies automatically.

Enjoy koktk's world-class gaming safely

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